Customer support
For an outage, call the emergency line. For everything else, email the help desk and we'll get back to you during business hours.
Phones down?
If you can't make or receive calls, call our emergency line. It's answered 24/7 for existing customers.
Routine requests
Questions, changes, new users, and anything that isn't an outage. We respond within 4 business hours.
Check our service and your connection
See whether our phone service is running normally, or test your internet connection to our data center. Our support team may ask you to run the speed test.
Common questions
How do I set up voicemail?
On your desk phone, press the Messages button (the envelope) and follow the prompts to record your greeting. You can also turn on voicemail to email in your admin portal so messages arrive in your inbox.
How do I set up the mobile app?
Download the app from the App Store or Google Play and sign in with the extension number and password from your welcome email. If you don't have them, email helpdesk@stratoswitch.com and we'll resend them.
How do I change my auto attendant greeting?
Log into your admin portal and open the IVR / Auto Attendant settings. You can upload a recording or use text-to-speech. If you'd like help recording a greeting, send us a ticket.
How do I add a new extension?
Add it in your admin portal or ask us to set it up. New desk phones usually ship within 2–3 business days of ordering.
My phone has no dial tone. What should I do?
Check that the network cable is plugged in firmly at both the phone and the wall jack or switch. Unplug the phone's power or PoE cable for 30 seconds and plug it back in. If that doesn't fix it, call the emergency line at (832) 987-4100.
Other ways to reach us
- Sales and new service
- (832) 844-2900, Mon–Fri, 8 am–6 pm Central
- Toll free
- (800) 209-7290
- Support tickets
- helpdesk@stratoswitch.com
- Sales email
- sales@stratoswitch.com